The Good Garage Guide Code of Practice

  • When you drop off your vehicle our staff

    • Will deal with you in a courteous manner
    • Will know customer service standards and code of practice
    • Will agree work to be carried out
    • Will inform you if certain types of payment are charged or not accepted

  • When your vehicle is in our care we will

    • Give clear details of repair options and costs
    • Give written quotes (including VAT) when requested
    • Explain any diagnostic work and get your agreement for work
    • Use approved products that remove contamination

  • When you collect your vehicle we will

    • Make parts replaced during service or repair available for inspection
    • Provide a service check list of work carried out

  • Our after sales will

    • Give customers the opportunity to leave feedback
    • Deal with any complaints in a fair manner