Important Customer Information Update

Posted on Tuesday 24th August 2010 by Jan Booth

Image of a Mechanic

You may have recently read in the daily papers or heard on the radio and breakfast TV reports about garages failing to meet standards. Please do not mistake our Guide as one of the mentioned failed schemes by Which magazine. We are an independent guide and all our members work to a strict code of practice. We have a feedback system that allows you to comment on any of our garages as long as you leave valid contact details.

Which magazine states:

"Poor servicing standards in this industry aren't new, but there are now several codes of practice that aim to raise standards and boost consumer confidence. While Which? applauds such codes in theory, they’re failing to deliver in practice.

"Garages affiliated to the Bosch Car Service scheme scored highest, fixing 64% of introduced faults. Motor Codes garages came a close second with 60% of faults fixed. But it's bad news for the ironically named Good Garage Scheme - its score of 39% is worse than the 43% achieved by independent (non-code) garages."